Privacy Policy for SNL FOOD Survival Game

Effective Date: 20 November 2024

Welcome to SNL FOOD Survival Game, the official loyalty and rewards application for SNL FOOD Survival Game, managed by PT. Sentosa Niaga Lestari. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your information when you use our application. By accessing or using this app, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process the following types of information to provide and improve our services:

1.1 Personal Information

When you register or use the app, we may collect:

• National
• Phone Number
• First Name
• Last Name
• Email Address
• Gender
• Date of Birth
• Religion
• Address
• Membership ID
• ID Card Number

1.2 Location Data

We collect your location when you enable location services. This helps us provide personalized offers and notifications based on your presence in SNL FOOD Survival Game.

Note: You can disable location tracking at any time via your device settings.

1.3 Transaction Data

We collect data about your interactions with the app, including:

• Points earned through purchases or activities.
• Vouchers redeemed and their usage history.
• Purchase details, such as timestamps and store information.

1.4 Device Information

We automatically collect certain technical data, such as:

• Device type and operating system.
• Unique device identifiers.
• IP address.

1.5 Cookies and Tracking Technologies

We use cookies or similar technologies to:

• Analyze app performance and user behavior.
• Enhance user experience through personalization.

You can manage cookie preferences in your device settings.

2. How We Use Your Information

We use the information collected to:

• Register and manage your SNL FOOD Survival Game Membership account.
• Track your loyalty points and rewards.
• Provide personalized offers, promotions, and notifications.
• Enhance app functionality and user experience.
• Communicate updates about your account, promotions, or policy changes.
• Comply with legal obligations or resolve disputes.

We may aggregate anonymized data for analytics to improve our services.

3. Sharing Your Information

We do not sell your personal information. However, your data may be shared in the following scenarios:

3.1 With Trusted Partners

• Marketing Services: To deliver personalized promotions.
• Analytics Providers: To evaluate app performance.

3.2 Legal Obligations

We may disclose your data if required by law, regulation, or court order.

3.3 Business Transfers

In case of a merger, acquisition, or transfer of assets, your data may be included as part of the transfer.

4. Your Rights

4.1 Access and Update

Access and update your personal information through the app or by contacting us.

4.2 Delete Your Data

You may request data deletion by contacting our support team. Some data may be retained to comply with legal obligations.

4.3 Withdraw Consent

Disable data processing activities, such as location tracking, through your device settings or by contacting us.

4.4 File a Complaint

If you believe your data has been misused, contact us or file a complaint with a data protection authority.

5. Data Retention

We retain your data for as long as your account is active or as needed for the purposes outlined in this policy. Data will be deleted upon account closure unless required for legal or operational purposes.

6. Data Security

We implement security measures to protect your data. However, no method of online transmission is entirely secure. Notify us immediately if you suspect unauthorized access to your account.

7. Third-Party Services

The app integrates with trusted third-party services, including:

• Google Analytics/Firebase: To analyze app usage and enhance features.

Each of these services has its own privacy policies, which we recommend reviewing.

8. Children’s Privacy

The SNL FOOD Survival Game Membership app is not intended for children under 13 years of age. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

9. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be communicated through the app, and your continued use constitutes acceptance of these updates.

10. Contact Us